Chatbots to fight coronavirus – Are they really useful?

Chatbots to fight coronavirus – Are they really useful?

The current coronavirus disease (COVID-19) is collapsing hospitals all around the world. But it’s also collapsing all kinds of emergency response support systems. Emergency phone numbers have easily tripled the number of calls they get these days. Many of them...
The Pareto Principle applied to the design of chatbots

The Pareto Principle applied to the design of chatbots

The Pareto Principle, also known as 80/20 rule, is one of the most universal principles that exist. You can find in many aspects of your personal, social and working life. In its simplest formulation, the Pareto principle states that, for many events, roughly 80% of...
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