by Jordi Cabot | Mar 7, 2021 | Opinion, General
Any technology can be used for good or evil purposes. And chatbots are no exception. Most chatbots are there to help you get the answer you need in the fastest possible way. Good chatbots show empathy and make sure the conversation with a visitor feels as natural as...
by Jordi Cabot | Feb 8, 2021 | Opinion, Features, General
No. I’m not out of my mind (yet). Nor should you expect this to be a post criticizing DialogFlow. I do believe that Xatkit is a better option than DialogFlow to build your bot on. I know I can’t be objective here and that this post probably sounds...
by Jordi Cabot | May 7, 2020 | Opinion, General
Chatbots are becoming a common component of many types of software systems. But they are typically developed as a side feature using ad-hoc tools and custom integrations. We believe chatbot design should play a more central role in software development processes. Even...
by Jordi Cabot | Mar 30, 2020 | Opinion, General
The current coronavirus disease (COVID-19) is collapsing hospitals all around the world. But it’s also collapsing all kinds of emergency response support systems. Emergency phone numbers have easily tripled the number of calls they get these days. Many of them...
by Jordi Cabot | Feb 2, 2020 | Opinion, General
The Pareto Principle, also known as 80/20 rule, is one of the most universal principles that exist. You can find in many aspects of your personal, social and working life. In its simplest formulation, the Pareto principle states that, for many events, roughly 80% of...
by xatkit | Nov 27, 2019 | Opinion, General
Human-bot interactions are more successful when bots are able to hide they are bots. There are many aspects that can help a bot look more like a human (beyond, passing the Turing test 🙂 ). Obviously, the first one is making sure that the bot (and the NLU engine behind...
