by xatkit | May 9, 2022 | Features, Platforms, Technical
When parsing a user utterance, we need to identify the user intention (i.e. what the user wants) but also extract the parameters in the text that will be needed to answer the request. These parameters are called entities in the NLP world. And the process to extract...
by Jordi Cabot | Mar 3, 2022 | Features, General, Opinion, Platforms
Orchestration is the automated configuration, coordination, and management of computer systems and software[1]. The term became popular with the mainstream adoption of web services and service oriented architectures (SOA) as there was the need to align and complement...
by Jordi Cabot | Dec 20, 2021 | Features, Platforms, Technical
I’m sure you often get questions from your visitors and think “but this is already on the website!”. You then added a chatbot to your site to filter out the most common questions. But what about all the rest. Adding more and more questions to the bot...
by xatkit | Dec 15, 2021 | eCommerce, Features, General
Visitors will always surprise you with the variety of their questions. Luckily, only a few of them are asked often (and should the ones your bot excel at answering!). Even among this reduced set, you may have a couple of questions that are asked again and again,...
by xatkit | Dec 8, 2021 | Features, Technical
Monitoring a bot’s behavior is almost as important as the initial creation of the bot itself. Every chatbot project should come with a clear monitoring plan to identify, for instance, frequent user utterances that the chatbot is unable to match. This is a...
by xatkit | Nov 15, 2021 | Features, Technical
At Xatkit, we’re obsessed with making the bot creation process as simple as possible. Either by automatically generating it or by providing the best chatbot development environment we can. As part of this latter effort, we’re releasing today a library with...
