Bots for Customer Support

Help your clients find the information they need 24/7. Avoid answering the same repetitive questions again and again. Discover what they worry about. 

Built-in conversations

The bot includes a number of predefined conversations to start helping your clients right away. They all work out-of-the-box as we pretrained the bot for you!

See some of them

eCommerce conversations

If you have an eCommerce, you can enable all the eCommerce conversations. Let the bot help you sell more while you focus on other aspects of your business. See more eCommerce features.

See some of them

Reports

Discover what your clients are looking for and the common questions they have. This can even help you improve your shop (e.g. are they asking for a product you are not yet selling?).

Monitoring example

Never miss a client request

When the bot doesn’t know the answer to a visitor’s question, it will offer the visitor to leave an email so that you can contact him back whenever it is convenient for you.

See an example

Full AI power

Xatkit uses the latest AI advances to understand what your visitors are saying. For instance, smart chatbots can tolerate some typos in the text and match expressions the bot has not seen before.

Example

Top of the line support

At Xatkit we deeply care about you. And this is not just a marketing slogan. Contact us via email, join our Slack workspace or reach out on social media and we’ll do whatever is needed to help you optimize your web with our bots.

Custom FAQs

Enhance your visitor experience with personalized FAQs. Define new questions/answers for the bot with our easy-to-use interface. The bot will immediately add them to its knowledge base.

Example of a custom FAQ

Real-time

The bot is always synchronized with your list of question & answers. No need to redeploy the bot. Just hit save and the bot will immediately notice and adapt.

See where to do it

For WP, Drupal and anywhere

We provide native plugins to install the bot on WordPress and Drupal sites. But the bot is really easy to install on any type of website. We’ll help with that.

See the WP chatbot plugin

Configure everything

From the bot logo and colors to every single conversation message, you can fully configure and adapt the bot to your liking.

Example

Masters 4 languages

You can choose the language the bot should talk in the bot settings page. Available options are English, Spanish, French and Catalan.

How to change your bot’s language

Worry-free solution

Xatkit is the solution to get a bot you don’t need to worry about. We host the bot for you. We improve the bot for you. You just sit back and relax. Who else could provide this service 🙂 ?

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