{"id":120152,"date":"2022-02-15T17:26:50","date_gmt":"2022-02-15T17:26:50","guid":{"rendered":"https:\/\/xatkit.com\/?p=120152"},"modified":"2022-02-15T17:26:50","modified_gmt":"2022-02-15T17:26:50","slug":"write-your-chatbot-answers-markdown","status":"publish","type":"post","link":"https:\/\/xatkit.com\/write-your-chatbot-answers-markdown\/","title":{"rendered":"Write your chatbot answers with Markdown"},"content":{"rendered":"

After our recent new feature to manage multiple bots from one account<\/a>, we bring today Markdown<\/a> support to create clear responses for your customer support FAQ-like questions<\/a>.<\/p>\n

Our eCommerce bot was already able to visualize nice product lists with multiple features (e.g. the option to automatically add a listed product to your shopping cart, see this example image<\/a>) but for FAQ questions, the UI was not that intuitive.<\/p>\n

We have now made sure that the text area to write your answers can be enlarged to fit all your answer text (instead of being a shorter single-line field) and that you can use Markdown syntax to emphasize parts of the answer, print lists, etc. See an example:<\/p>\n

\"Editing<\/p>\n

Everything is standard Markdown syntax. Just note the specific combination required to print a blank line between two paragraphs. You need to end the previous line with two spaces (markdown little secret<\/a> \ud83d\ude42 ) and ad add a nbsp (non-breaking space) as shown in the figure to force the extra line in our Markdown renderer library. Note also how in the bottom-right of the textarea you have a small icon to enlarge it as much as needed.<\/p>\n

Once you’re done, save<\/em> the answer as usual. The textarea will collapse but the full answer will be properly stored (and you can always enlarge it again to double-check everything is in fact there).<\/p>\n

This answer is stored in the bot and rendered when the user asks a matching question. The visualization corresponding to the previous answer example would be the following:<\/p>\n

\"Visualizing<\/p>\n

Hope this helps you to create even better bots. As usual, always happy to get your feedback!.<\/p>\n

 <\/p>\n<\/span>","protected":false},"excerpt":{"rendered":"

After our recent new feature to manage multiple bots from one account, we bring today Markdown support to create clear responses for your customer support FAQ-like questions. Our eCommerce bot was already able to visualize nice product lists with multiple features (e.g. the option to automatically add a listed product to your shopping cart, see […]<\/p>\n","protected":false},"author":2,"featured_media":120153,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":""},"categories":[304,44],"tags":[374],"_links":{"self":[{"href":"https:\/\/xatkit.com\/wp-json\/wp\/v2\/posts\/120152"}],"collection":[{"href":"https:\/\/xatkit.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/xatkit.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/xatkit.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/xatkit.com\/wp-json\/wp\/v2\/comments?post=120152"}],"version-history":[{"count":0,"href":"https:\/\/xatkit.com\/wp-json\/wp\/v2\/posts\/120152\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/xatkit.com\/wp-json\/wp\/v2\/media\/120153"}],"wp:attachment":[{"href":"https:\/\/xatkit.com\/wp-json\/wp\/v2\/media?parent=120152"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/xatkit.com\/wp-json\/wp\/v2\/categories?post=120152"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/xatkit.com\/wp-json\/wp\/v2\/tags?post=120152"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}